Terms & Conditions

Buy Online! – The best way to buy!

About Us

This web site is owned and operated by Fjordling Smokehouses Ltd who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us at info@fjordling.co.uk or by telephone on 01794 521845.

Our Contact details:
Fjordling Smokehouses Ltd
Old Salisbury Lane
Romsey
Hampshire
SO521 0GD
Tel: 01794 521845
Email: info@fjordling.co.uk
My VAT Registration Number 730427068

Making A Purchase

Making a purchase could not be easier. Just browse our shop and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on “View Cart or Checkout” and you will be asked for a few details that we need to be able to satisfy the order.

We accept payment by credit card, debit card or PayPal. We accept Visa, Mastercard, Maestro and Solo. You may send your credit card or debit card information via phone, post or over the Internet (not Amex)

Shipping And Handling

We like to keep things simple so packaging and delivery costs for mainland UK are charged at a flat rate of £6.95 (Tues-Fri delivery).
Orders over £100 qualify for free delivery.

For delivery to Northern Ireland, the Islands and Highlands please call: 01794 521845

To ensure our customers receive the best possible service our products are delivered in specialist packaging on a signed for delivery basis.
Because we want you to receive the very best and freshest product we generally produce to order which can take up to three working days, after which your order will be dispatched on a next day delivery service.

WE DISPATCH ORDERS MONDAY – THURSDAY FOR NEXT DAY DELIVERY TUESDAY – FRIDAY

NO ORDERS ARE DELIVERED ON MONDAY OR THE WEEKEND

Delivery Schedule

Your order is processed immediately upon receipt unless specified otherwise. International orders are generally received in 5-7 days. Orders (Mainland UK) are dispatched Monday to Thursday, for next day delivery.

ORDERS RECEIVED AFTER MIDDAY MAY NOT BE DISPATCHED UNTIL THE FOLLOWING DAY

Deliveries to Isle of White, Isle of Man, Jersey & Guernsey are dispatched by 1st Class Royal mail (delivery 1-2 days).
Back Orders If your item is not in stock you will be contacted by e-mail or telephone to advise and to give you the option of cancelling the order.
Tax Charges All orders are VAT inclusive.

Credit Card Security

We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. We are fully PCI compliant and no credit card details are stored in any format.

Guarantee

We guarantee your satisfaction. If any of our products does not meet with your satisfaction we will either refund or replace that item. Your statutory rights are not affected.

Complaint Handling Procedure

If you believe an item you have purchased from ourselves is defective or has been damaged in transit, please notify us immediately so we can advise on the best course of action. All complaints will be dealt with promptly and confidentially. You may telephone on 01794 521845 or e-mail us at info@fjordling.co.uk.

Reaching Us

If you need to reach us, please email us on info@fjordling.co.uk. Alternatively, you can call 01794 521845
(International +44) or write to us at: Fjordling Smokehouses Ltd, Old Salisbury Lane, Romsey, Hampshire, SO521 0GD

Remittance Terms All orders must be accompanied by payment