Get in Touch With Us

If you have a question about something you have read on fjordling.co.uk, spotted an error, or want to raise a concern about a casino not on GamStop, this is the page to use. Below we explain how to reach us, what we can help with, and where to turn if you need support that sits outside our remit.

How to Contact Our Editorial Team

The best way to reach us is by email at [email protected]. We read every message personally and aim to respond within two working days, though this can stretch slightly during busy periods. Tell us clearly what your enquiry relates to — a specific review, a bonus term, a payment question, or something else — so we can answer it properly rather than sending a generic reply.

We do not offer live chat or telephone support for the site itself. If you are looking for support from a casino you have signed up with, that request needs to go to the operator directly, not to us — we are an independent research and comparison site, not a gambling operator.

What We Can and Cannot Help With

Understanding the boundaries of what a review site can do saves everyone time. Here is a realistic breakdown:

• Content questions — Ask us to clarify anything about wagering requirements, GAMSTOP exclusion, UK Gambling Commission oversight, or how we assess offers like those from Betmica or Kikibet on our trusted non GamStop casinos guide.
• Corrections — If a bonus term, licence detail, or figure looks out of date, tell us. We fact-check regularly but operators change terms without notice, and reader flags genuinely help us stay accurate.
• Feedback and content requests — Suggestions for topics we have not covered, such as a specific payment method or game type, are welcome.
• What we cannot resolve — We cannot process withdrawals, unlock accounts, action complaints against a casino on your behalf, or override a casino's own KYC and verification process. Those matters sit with the operator, and where relevant, with the regulator that licensed it.

Raising a Complaint About a Casino

Casino complaints procedures vary by operator and by the licence they hold. If you have a dispute over a withdrawal, a bonus cashout limit, or a source-of-funds check, the first step is always the casino's own support and complaints channel, since they hold your account and payment records. Casinos operating under overseas gambling licences — commonly from Curaçao or similar jurisdictions — typically route disputes through the licensing authority's complaints process rather than the UK Gambling Commission, since sites not on GAMSTOP generally sit outside GB licensing. If you contact us about a dispute, we can point you towards relevant public information, but we cannot intervene directly or guarantee an outcome.

If You Need Gambling Support

If your message concerns your own gambling, or that of someone you know, please say so — we will not treat it as a standard enquiry. Independent, confidential support is available through GamCare, and self-exclusion tools including GAMSTOP, deposit and loss limits, and gambling-blocking software are worth exploring regardless of whether an operator is registered with GAMSTOP itself. Non-GamStop casinos, by definition, sit outside the GAMSTOP scheme, so readers who have self-excluded should be aware that these sites may still accept registrations. We mention this here because it is a common reason readers get in touch, and we would rather be upfront about it than let the point go unaddressed.

What Happens After You Send a Message

1. Your email reaches a member of our editorial team, not an automated inbox.
2. We review the content, check it against our published research where relevant, and prepare a direct answer.
3. You receive a personal reply, usually within two working days.
4. Where a correction is warranted, we update the relevant page and note the date it was reviewed.

A Note on Accuracy and Independence

Our reviews and comparisons, including rankings of operators such as Betninja, WinnerIsland or Zombillion, are based on published terms and our own research rather than paid placement. Commercial relationships with some casinos do not decide their position on our lists. If you believe something we have published is inaccurate or misleading, we want to know — that feedback loop is part of how we keep the site useful for readers comparing gambling sites not on GamStop.

Thank you for reading, and for taking the time to reach out. Every message helps us keep the site more accurate for the next reader.